The best satisfaction indicators in the segment
Another year begins. This is a good time to take stock of how Pay4Fun service has served its customers. For a company in full expansion, nothing better than counting on positive results regarding the attention paid to our greatest asset: our final customer.
“Here at Pay4Fun, we always make a point of taking our customers by the hand. The result can be seen by everyone, for example, on sites like Reclame Aqui. Our page on the platform has more than 10,000 views and received a grade of 9.7 in the last 12 months, with all questions answered”, says Leonardo Baptista, CEO of Pay4Fun.
Data like these demonstrate that Pay4Fun has fulfilled its goal of providing a service really close to its customers.
“Today, many companies offer cutting-edge technology, and this process tends to intensify in all types of businesses. However, what will make the difference for the customer in the near future, when many will be able to rely on technological apparatus? Obviously, it’s the people who work in parallel with such technologies! This will definitely influence the public’s choice of who to do business with and who not to do business with,” says Baptista.
At Pay4Fun no one talks to bots
How does Pay4Fun support its audience? A key differentiator is that all interactions have a real attendant.
The company has a team of more than 25 agents, supervisors and quality. Customer Service is available 24 hours a day, 7 days a week.
The Pay4Fun customer service team has constant training and refresher training, and is always ready to offer a completely humanized service, without any robotic interaction.
Pay4Fun’s support works through chat, which can be easily accessed through the company’s website, through apps for Google Play and Apple Store, in addition to having a direct channel via WhatsApp, Messenger and Instagram.
The interaction data in Pay4Fun chat is also positive. There are more than 300,000 interactions and a response time of less than 1 minute. The company’s chat was also rated with a 93% approval rating from its customers.
More expansion and new features are planned for 2022
And you, Pay4Fun customer, are you prepared for much more news? Please wait as we are preparing a wide range of facilities for you.
Pay4Fun is a 100% Brazilian company, which understands the needs of our country’s customers like no one else. We know how important quality interactions are to the public in Brazil, a country where human warmth and receptivity is one of the most striking characteristics.
Pay4Fun was chosen as “Payment Method of the Year” at the Brazilian iGaming Summit 2021, which reinforces the recognition of our brand in the Fintech sector and financial transaction companies.
Got any questions? Access the Pay4Fun Customer Service now. We will be happy to serve you well!